Customer Service

Service, billing, and general information

Help line

+255 687 990 099

  • Report service issues and or submit request

    • ​Report missed pickup

    • Request extra pickup

    • Request bulk pickup

  • Report your billing issues or submit your questions

    • Invoice issues

    • Balance inquiries

    • Billing questions

  • Request new service online

    • ​Become a new customer

    • Request new service online


We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy.


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